Toys R US is under a heat lamp after consumers scream foul due to the retailer not honoring a significant amount of processed online orders from customers who used several promo codes which resulted in nearly 60 percent off the regular retail price.
Hundreds if not thousands of customers discovered they had the ability to combine the following promo codes — Cs25 (25 percent off), Cs20 (20 percent off), and Cs15 (15 percent off). Some online customers reported success using the promo codes while others reported that the promo codes expired when attempting to apply them to their shopping carts during checkout.
Keep in mind that the promo codes did not work for every single item in the Toys R Us online inventory. For example, the promo did not work for video game consoles but did work for games. So the debate as to whether 60 percent off deals are too much of a discount could be argued due to the fact the similar if not better deals are discovered during Black Friday.
In a more shocking twist of events, Toys R Us began cancelling a large amount of processed orders from customers who used the promo code. Many customers believe that Toys R Us should honor the purchases as the glitch in their system is essentially their fault. Below are screenshots of cancelled order emails sent out to customers from Toys R Us.
Could it be that Toys R US simply ran short of online inventory and was forced to cancel orders? If so, this email does not suggest an inventory issue. The email basically contains no real indication as to why they were unable to complete the order. Typically in a situation where customers find a glitch in the system, the business corrects the glitch but honors any orders placed before hand.
M. Sowa – a representative from Toys R Us contacted our site and issued the following statement…
Yesterday several promo codes intended only for our credit cardholders were improperly shared online and quickly went viral. This resulted in an overall deal that was simply too good to be true – as many have noted on social. Orders that should not have qualified for the deal have been cancelled. Credit cards will not be charged for cancellations.
Toys R Us, the former giant among toy retailers has filed for chapter 11 bankruptcy, and is expected to close hundreds of stores after the holidays according to a report from USA Today.
Is it fair that Toys R US cancelled hundreds if not thousands of orders after discovering the glitch or should they honor those purchases? Vote and Comment below.